Shipping & Returns

Short version: ready-made retail items can come back within 30 days. Custom, team-store, and fundraiser pieces are made to order for you, so they can't be returned for size or change of mind — but if we made a mistake, we fix it, free.

Shipping

• Free shipping on orders over $100 anywhere in the U.S. Under that, shipping is calculated at checkout by weight and destination.
• Everything ships. We don't offer local pickup — every order, retail or group, is packed and shipped to you.
• Retail orders (items in the shop) are made to order; plan on two to four weeks from order to doorstep depending on the item and the season.
• Team-store and fundraiser orders ship to each buyer, or bulk to the organizer sorted by name. Fundraiser kits are produced in one run after the window closes — the drop page and your confirmation email show the expected date.

Retail returns & exchanges

• Return or exchange within 30 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags.
• Refunds go back to the original payment method once we receive the item. Exchanges ship free.
• Email hello@acadianamade.com with your order number to start; we'll reply with instructions.

Custom, team-store & fundraiser orders

These are printed or embroidered specifically for you after you (or your organizer) approved a proof, so we can't accept returns for size, fit, or change of mind. Personalized items (names, numbers) can't be returned or exchanged. Please check the size guide before ordering — when in doubt, size up.

If we got it wrong — wrong item, wrong size from what you ordered, wrong print, or a defect in the garment or decoration — email us within 14 days of receiving it with a photo and your order number. We'll remake it or refund it, whichever is faster for you, at no cost.

Cancellations

Retail orders can be cancelled any time before production starts. Custom and group orders can be cancelled up until the proof is approved and production begins; after that, blanks have been ordered and screens burned, so we can't cancel.

Questions

Contact us — a person answers, usually the same business day.