Refund policy

Short version: ready-made retail items can come back within 30 days. Custom, team-store, fundraiser, and personalized pieces are made to order for you, so they can't be returned for size or change of mind — but if we made a mistake, we fix it, free.

Retail items (items sold in the shop)

Return or exchange within 30 days of delivery.
Items must be unworn, unwashed, and in original condition with tags.
To start, email hello@acadianamade.com with your order number. We'll reply with return instructions and a return address. Please don't ship anything back before you hear from us.
Return shipping for a change of mind is paid by you; exchanges ship back to you free.
Refunds go to the original payment method within 10 business days of us receiving the item. Your bank may take a few more days to post it.

Custom, team-store, fundraiser & personalized orders

These are printed or embroidered specifically for you after a proof was approved (by you or your organizer), so we can't accept returns or exchanges for size, fit, color, or change of mind. Personalized items (names, numbers, engraving) are final sale. Please check the size guide before ordering — when in doubt, size up.

If we got it wrong

Wrong item, wrong size from what you ordered, wrong print, or a defect in the garment or decoration: email us within 14 days of receiving it with a photo and your order number. We'll remake it or refund it — whichever is faster for you — at no cost, including shipping.

Damaged in transit

If a package arrives damaged, keep the packaging, photograph the box and the item, and email us within 14 days. We'll replace the item.

Cancellations

Retail orders can be cancelled any time before production starts — email us as soon as possible with your order number.
Custom and group orders can be cancelled up until the proof is approved and production begins. After that, blanks have been ordered and screens burned, so we can't cancel or refund.

Late or missing refunds

If a refund hasn't posted after 10 business days, check with your bank or card issuer first, then contact us and we'll trace it.