Shipping policy

Everything we make ships to you — retail orders, team-store orders, and fundraiser kits. We don't offer local pickup.

Where we ship

We currently ship within the United States only (all 50 states). We don't ship internationally or to freight forwarders at this time.

Shipping cost

Free shipping on orders over $100 anywhere in the U.S.
Under $100, shipping is calculated at checkout by weight and destination and shown before you pay.

Turnaround

Retail orders (items in the shop) are made to order. Plan on two to four weeks from order to doorstep depending on the item and the season. Made-to-order means we don't hold finished stock — each piece is printed or embroidered after you order it.
Team-store orders ship to each buyer individually, or in bulk to the organizer sorted by name — the store's page says which.
Fundraiser kits are produced in one run after the order window closes. The drop page and your order confirmation show the expected delivery date.
Rush orders (under 10 business days) aren't something we can promise right now.

Tracking

You'll get a shipping confirmation email with a tracking number the day your order ships. If tracking hasn't moved for 5 business days, email us and we'll open a trace with the carrier.

Addresses

Please double-check your shipping address at checkout — orders returned to us because of an incorrect or incomplete address can be reshipped for the cost of postage. If you need to change the address after ordering, email us right away; we can update it any time before the order ships.

Lost or damaged packages

If a package is marked delivered but hasn't arrived, check with neighbors and your carrier first, then contact us within 7 days and we'll help. If it arrives damaged, keep the packaging, photograph it, and email us within 14 days — we'll replace the item.

Sales tax

Sales tax is calculated at checkout based on your shipping address, as required by law.